Hello folks,
I have a Twinstar 1200S V (the new model that has app support). I love the look of the light itself and it makes my tank look great, but either the app is fundamentally flawed or I'm missing something obvious. I have a smart plug on this light so I can turn it off and on with a voice command. The light clearly has a saved state as when it gets powered on it turns on with the right spectrum and the intensity. BUT, it also only turns on for 6 hours before turning off. Every. Single. Time.
My set photoperiod is 8 hours, so the light turns off 2 hours short of the correct time every day.
I can make a work around by turning the light off and back on again at the smart plug, (gaining an additional 6 hour window of 'on' time when I only need 2 hours before the smart switch unplugs the light again). BUT, I would much rather have the light allow for it to be on for as long as I want and turn off when I want.
I contacted twinstar support via email more then a month ago and got absolutely no response. So pretty much the worse product support something can have.
The obvious issue is the inbuilt timer in the app is defaulting to 6 hours. I have tried changing this timer to be longer (set it for 23 hours). I also have tried having the timer just set to 'off'. Neither does anything.
Does anyone else have this light? Does anyone else have any suggestions?
I have a Twinstar 1200S V (the new model that has app support). I love the look of the light itself and it makes my tank look great, but either the app is fundamentally flawed or I'm missing something obvious. I have a smart plug on this light so I can turn it off and on with a voice command. The light clearly has a saved state as when it gets powered on it turns on with the right spectrum and the intensity. BUT, it also only turns on for 6 hours before turning off. Every. Single. Time.
My set photoperiod is 8 hours, so the light turns off 2 hours short of the correct time every day.
I can make a work around by turning the light off and back on again at the smart plug, (gaining an additional 6 hour window of 'on' time when I only need 2 hours before the smart switch unplugs the light again). BUT, I would much rather have the light allow for it to be on for as long as I want and turn off when I want.
I contacted twinstar support via email more then a month ago and got absolutely no response. So pretty much the worse product support something can have.
The obvious issue is the inbuilt timer in the app is defaulting to 6 hours. I have tried changing this timer to be longer (set it for 23 hours). I also have tried having the timer just set to 'off'. Neither does anything.
Does anyone else have this light? Does anyone else have any suggestions?
