Today was fun...
Woke up to no flow from the filter. It was running, yet no flow. Restarting burped out a little water, then nothing. The primer pump was difficult to push down and returned very slowly. I searched for troubleshooting on the Oase site, but none of the article titles matched my issue. Dased off a note to Oase support. Posted on Scapecrunch.
Turned on the skimmer.
Oase wrote back quickly, asking me to call support. After speaking with them, we set up a FaceTime appointment for 20 minutes later. This allowed time to have some coffee, breathe, and move the filter along with hoses to the kitchen for disassembly. Had to install FaceTime too.
Oase support was on time. We went over all the bits. There were some snails in the bottom area under the prefilter. They may have blocked the flow. Support gave me hints on reassembly, like holding the magnet and spinning the impeller clockwise until it locks. Checking all the seals. Being sure all the baskets are level. Refilled the filter with RO water through the heater port and reassembled. At this point, we got off the call with instructions for me to call back when I’ve installed the filter.
Set everything and FaceTimed them back. They looked over everything, reminding me that the reducers will reduce flow rates. Then they mentioned the hose routing. Most people would have the hoses exit vertically, not me; they go down and along the wall before turning up to the tank. Another reminder that this will reduce the flow rate. I replied I know the tradeoffs, the tank is only 10 gallons, and I’m comfortable with the reduced flow rate.
Support instructed to prime the filter a few times. Powered up and all was right in my little world again.
The livestock was zoomie for a while; they’ve settled down since. I need to test things. I’ve effectively performed two 15% water changes over the past 24 hours with filter refills on top of a 40% weekly change 2 days ago.
I’m impressed with Oase's support.
Lesson learned - Look for errant snails under the prefilter housing.
Hardware Setup
Different view of the tank
